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Frequently Asked Questions

If you can't find the answer to your question, reach out to us via the contact page.


Care Instructions

How do I care for my SLC Original pieces?

As Silver Linings Collective pieces are fine and delicate we recommend removing your jewellery when coming into contact with water. This includes exercising, showering and swimming as moisture can damage the plating. Although you want to smell delicious, try avoid spraying perfume directly on your jewellery. This will enable your SLC pieces to last longer.

Sterling silver pieces can be cleaned using a polishing cloth. Gold and rose gold plated pieces should be cleaned very gently with a dry soft polishing cloth. Please note that depending on the ware, plated pieces will eventually need to be re-plated every few years due to the top metal rubbing off.

To ensure your jewellery doesn't oxidise or tangle when not being worn, we recommend placing your SLC pieces in a safe dry place away from direct sunlight.

Pre Order

How does a pre-order work?

When you've purchased an item that's on pre-order it's then reserved for you, and will be dispatched from our warehouse as soon as it arrives in store.

What happens if I am buying a pre-order item and an item in stock at the same time?

Once your entire order is fulfilled in our warehouse will we dispatch your order to you. If you’d like your non pre-order stock shipped first, please place a separate order.


What currency are your prices in?

Silver Linings Collective is a New Zealand owned company, with all prices being in New Zealand dollars. For help on exchange rates, please click here.

Cancel / Order Changes

What if I need to cancel or amend my order?

Please get in touch with us as soon as possible if your order needs amending by emailing and we'll try correct this before your order is fulfilled. Incomplete address details may lead to your order being delayed.

Am I able to return an item?

We're bummed things didn't work for you! We look at returns on a case by case basis. Please email us directly if you have an issue.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.


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